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What To Do When Your Bins Don’t Get Emptied

1/28/2025

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We’ve all been there – you put your bins out for collection the night before, only to find them still sitting there, full, the following morning. It’s frustrating, inconvenient, and sometimes downright confusing. But don’t worry, there are steps you can take to resolve the situation and prevent it from happening again in the future.
​Step 1: Check the obvious before raising an alarm, double-check the following:
  • Collection Day: Sometimes schedules change due to holidays or other disruptions. Verify your collection day on your local council's website.
  • Bin Positioning: Ensure your bins were placed at the kerb in the correct location and at the right time.
  • Accepted Waste: If your bin contains items that aren’t accepted (e.g., non-recyclables in a recycling bin), collection workers may refuse to take it.

Step 2: Look for a notification occasionally, waste collection teams may leave a tag or note on your bin to indicate why it wasn’t emptied. Reasons might include overfilled bins, blocked access, or contamination (when incorrect items are placed in the bin).

Step 3: Contact your local council If none of the above applies and your bin still wasn’t emptied, it’s time to report the missed collection. Most councils allow you to do this online or via phone. When reporting, provide:
  • Your address and contact details.
  • The type of bin that was missed (e.g., general waste, recycling, garden waste).
  • Any specific details about the issue (e.g., blocked access).

Step 4: Manage your waste in the meantime while waiting for a resolution, managing your household waste becomes essential.
  • Separate Recyclables: Ensure that items are sorted properly to reduce strain on your general waste bin.
  • Minimise Waste: Reduce excess waste by composting food scraps or repurposing materials when possible.
  • Bag and Store Carefully: Keep waste bagged securely to avoid attracting pests or creating odours.

Step 5: Prevent future issues to avoid future missed collections:
  • Always place bins out the evening before collection day.
  • Regularly check that your bin isn’t damaged, as broken bins may not be serviced.
  • Ensure your waste meets your council’s guidelines.

When the issue persists if missed collections become a regular occurrence, or you’re struggling to keep on top of your waste management, it might be time to explore alternative options.
Why Choose Our Waste Collection Services? At Walkers Waste Management, we specialise in reliable, stress-free waste collection tailored to your needs. Whether you require regular domestic waste removal, garden waste services, or recycling support, we’re here to help.

  • Reliable Service: No more missed collections – we’re always on schedule.
  • Customisable Plans: Choose a plan that fits your household’s needs.
  • Environmentally Friendly: We prioritise recycling and sustainable disposal practices.

Don’t let uncollected bins pile up and cause stress. Get in touch with us today and experience the difference our professional waste collection services can make.

Contact Us Now to learn more and keep your household waste under control, hassle-free.
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  • Home
  • Services
    • Waste Collection
    • Site Wheelie Bins
    • House Clearance
    • Soft Strip Out
  • Prices
  • Book your collection
  • Contact Us